Frequently Asked Questions
Everything you need to know about our magical makeup collections.
Where does Flower Knows ship to?
We offer international shipping to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Are your products cruelty-free?
Yes, Flower Knows is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we commission third parties to do so.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.
What is your return policy?
We accept returns for unused and unopened products within 14 days of delivery. Due to hygiene reasons, we cannot accept returns on items that have been swatched or used.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping destination.
Are the products safe for sensitive skin?
Our products are formulated with high-quality ingredients; however, we recommend checking the full ingredient list on the product page and performing a patch test before full application.